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FacturaGesERP › Solutions › Technical service and work orders
Solutions

Technical service and work orders

Every customer call reaches the right technician with its deadline, and you know what equipment each customer has and its warranty or contract status.

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Everything it does

Service calls with contract deadlines, installed equipment, maintenance and the technician's app.

Field service

Service callsEach incident with its equipment, priority, technician and response and resolution times.
Installed equipmentRecord of each machine sold: serial number, location, warranty, contract and call history.
Maintenance contractsWhat each contract covers, with which deadlines and hours, based on templates you prepare once.
Technician groupsCalls assigned to a group so that the first available technician handles them.
Known solutionsSolutions to common problems, to fix things faster.
Call classificationSource, type, problem and subtype to analyse where incidents occur.

Work orders

Work orders and jobsJobs with hours, materials and the customer's signature, which are turned into a delivery note or invoice.
PlannerEach technician's agenda, to distribute the work of the day and the week.
Technician appOn the mobile phone, even without coverage: they see their calls, record hours and materials and collect the signature.
Scheduled maintenanceInspections that are scheduled automatically every month, quarter or year.

Other areas of the program

🧾Sales and invoicingFrom the quotation to the paid invoice, with your prices and terms applied automatically.🤝CRM and sales teamOpportunities, activities and campaigns, with each sales rep's follow-up.🚢Purchasing and importsFrom the purchase need to the supplier invoice, also in foreign currency and with customs.📦Warehouses and logisticsExact stock by warehouse, location, batch and serial number, with order picking and delivery.🏭Manufacturing and planningBills of materials, manufacturing orders and requirements planning, with the actual cost of each order.🏦Treasury and bankingCollections, payments, remittances and banks, with a forecast of what you will collect and pay.📚Accounting and financial controlSpanish accounting generated automatically from sales, purchases and collections, with analytics and closing.🏛️Spanish taxationVERI*FACTU, SII, Facturae and the VAT and withholding forms, as standard.📐Projects and construction workBudget, hours, expenses and invoicing of each project, with its margin at all times.🚛Transport and fleetShipments with their control document, fleet, drivers and profitability per vehicle.🖥️POS and in-store salesTouch-screen sales for shops and hospitality, connected to the same stock and the same accounts.👥Staff and attendanceEach employee's record, their organisation and time recording.⚙️Management and administrationDashboard, reports, permissions, approvals, alerts and the program tailored to you.

Shall we talk about your project?

Tell us how your company works and we will prepare a presentation with your own processes.

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